About
Art.com
Corporate Overview Founded in 1995, Art.com was built on the promise of the Internet. Over the past nine years, Art.com has become the dominant online player of a $35 billion industry. Art.com experienced continued double-digit revenue growth over the past five years. The company's commitment to a customer focused business model has proven to be a successful strategy. In 2000, Art.com achieved a positive cash-flow from operations status- rare for an online retailer. With over a million customer orders placed, Art.com delivers on its promise to the millions of people who visit its website each month. Art.com is successful because of its strong business model, diligent excution, and in-house technology built to serve specific business needs. The company's focus on superior selection, high quality, and excellent customer experience has enabled Art.com to become the leading direct-to-consumer e-tailer of prints, posters, photographs, pre-framed art, original art and photography and custom framing. Art.com is among the top most trafficked retail sites worldwide. The success of executing on the founders' vision has driven Art.com to become an industry leader and to receive numerous accolades. Most recently, these awards include being named the 23rd fastest growing technology company in North America by Deloitte & Touche in 2003, the distinguished StevieTM Award for Best E-Commerce website in 2004 and an eTail award for Fulfillment in 2004. Art.com's customer-centric people philosophy is a visible and critical component of the overall company strategy. The company's philosophy is grounded in the drive to meet individual customer needs. Customer focus is the primary core value of Art.com and is consistent throughout all of the company's strategies, plans, and actions. The customer pays our salaries and we never forget it! The entire Art.com team is committed to continually improving our customers' shopping experience. We accomplish this by offering advanced product search capabilities conducting constant analysis of site usability and maintaining a state-of-the-art production facility that allows for efficient production and delivery of customer orders. Product Offering Art.com offers its customers a one-stop shopping experience where they can browse over 100,000 prints, posters, pre-framed art, photos and original art and photography with hundreds of new products added weekly. Art.com addresses every customer profile, from the college student looking for inexpensive wall posters to the decorator looking for high-end signed limited editions. The online design-it-yourself framing service gives customers creative control over their framed artwork by providing an endless spectrum of moulding and matting options. All of these offerings are extended to customers at discounted prices and a 100% customer satisfaction guarantee. Innovation The entire Art.com team continually adds innovative techniques to improve our customers' shopping experience. Enhanced web site searches. Constant analysis of site usability. State-of-the-art production equipment and processes. Josh speaks for the entire company when he says, "We have a future here and the excitement is contagious. There are unlimited opportunities and the coolstuff is yet to come." (The preceding About art.com section is provided for informational purposes only and was retrieved on January 28, 2006 from http://www.art.com/asp/aboutus/default-asp/_/posters.htm?ui=BEE33ACBCF3441A9889145B7B2F334A0) Back to TopArt.com Shipping Information 1. How will my package be shipped? All items are carefully packaged to prevent damage during transit. Art.com ships with a variety of carriers to provide the best service and lowest cost for our customers. Domestic shipping for Posters and Prints ONLY: Any Poster/Print 16 oz or less (non expedited) will ship via DHL-Smart Mail Any Poster/Print over 16 oz (non expedited) will ship via DHL-Ground service Any domestic expedited Poster/Print shipment will go via UPS (Next Day, Second Day, etc.) International shipping for Posters and Prints ONLY: Any Poster/Print (except Germany) will ship via Brokers International Any Poster/Print Expedited will ship via DHL. For more information about our shipping, please contact our Customer Experience Team toll free by dialing 1-800-952-5592 or via email at support@art.com. 2. What are domestic shipping rates? Please see Shipping Rates for information on domestic shipping rates. 3. Do you offer faster shipping rates? Please see Shipping Rates for information on our express shipping options. We also encourage you to contact our Customer Experience Team toll free at 1-800-952-5592 or e-mail at support@art.com to discuss the options available to you. 4. What happens if only a portion of my order is available for immediate shipment? At your request, we will ship separately the in-stock items on your order while waiting to restock any temporarily out of stock items. This will not affect your shipping charges. You must specifically request this by calling our Customer Experience Team toll free at 1-800-952-5592. 5. How are posters packaged and what kind of container is used? The majority of our unframed posters and art prints are rolled and shipped in a reinforced tube tested for strength and stability. Smaller items are shipped flat in sturdy rectangular packaging. All items are padded with paper packaging materials. 6. Can I request another packaging method for my poster? We do not currently offer options on packaging methods. All items are securely packaged in an appropriately-sized box with fitted inserts and/or packing material to prevent shaking and damage during shipping. 7. How are framed orders shipped? Framed items are securely packaged in a sturdy box with fitted inserts to prevent shaking and damage. 8. Can I ship to a P.O. box? Can you ship to an APO? Yes, within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. Box. Larger framed items must be shipped to a street address. Note also that for items shipped to a street address, a phone number is required. We can also ship to an APO. This can only be done through the USPS. 9. How do I ship my items somewhere other than to my billing address? It's easy. During the checkout process, you are provided the option to enter a shipping address that is different than the billing address. Choose NO to the question "Is the above address also the billing address?" Then follow the instructions. 10. What are your international shipping rates? International shipping rates can be found at Shipping Rates. Please be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local customs office. For more information on international shipping, please see International Shipping & Returns. 11. Is my package insured? Art.com guarantees your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com. 12. How do I know that my item has shipped? After your order has shipped, you should receive an email with a link to the carrier's tracking page. If for any reason you do not receive correspondence, you may login to your account to view the current status. If you need additional help, please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com. 13. What if I have not yet received my order but it shows that it has shipped? Shipping times can vary depending on location and carrier. The carrier will provide a delivery time estimate when tracking your order. If that date has passed or you have any other concerns about your order, please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com. 14. When will my order arrive? This varies based upon where you live and the shipping method used. Once we ship your order, we will email you a confirmation with a link to the tracking page of the shipper we used to deliver your product. Please contact our Customer Experience Team toll free at 1-800-952-5592 or via email at support@art.com with any additional questions. Delivery time averages 3 to 5 business days once your item(s) leave our facility. If you provide a valid email address when ordering, a notification will be sent when the shipment occurs. The email will include a link to the carrier's web site where you can track the progress of your shipment online. (The preceding art.com Shipping Information section is provided for informational purposes only and was retrieved on January 31, 2006 from http://www.art.com/asp/customerservice/shipping-asp/_/posters.htm?ui=BEE33ACBCF3441A9889145B7B2F334A0) |
