How to Save at Abt Electronics

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About Abt Electronics

Abt Electronics began in 1936 when Jewel Abt gave $800 to her husband David to start a business. Originally named Abt Radio (since it only sold small electronics) Abt Electronics has since become the place to shop for many people in the Midwest. Starting with three employees in a small storefront in the Logan Square area of Chicago, Abt Electronics has grown to more than 1000 employees and occupies 29 acres in Glenview IL, a suburb of Chicago.

Second & third-generation family members work in the store, which has virtually every brand name, high-end electronics product and appliance on display in its showroom. Fifty trucks, 38 custom-install step vans and 46 service vans make approximately 6,000 service calls and deliveries each week.

With a history of continuous growth in what is a very competitive business, Abt Electronics receives more than 90 percent of its business from repeat and referred customers. Abt Electronics has withstood intense competition from large chain stores and survived the test of time by giving personal service, providing award winning installations and repair work, maintaining competitive prices and meeting changing customer needs.

In 1998, AbtElectronics.com was launched and became one of a handful of authorized online retailers for brands like Sony, Panasonic, Toshiba, Bose and Onkyo. A recent article from the Chicago Tribune stated, "Abt's keys to success are the family's almost fanatical devotion to quality service and competitive pricing, its development of a higher-end niche, its in-the-trenches mode of management and its down-to-earth, low-key approach to selling and showroom decor."

From Abt Electronics' humble beginning, the business has grown over time into one of the largest single-store operations in the country.

(The preceding About Abt Electronics section is provided for informational purposes only and was retrieved on March 5, 2007 from http://www.abtelectronics.com/about/abtAbout.php3)

Abt Electronics Shipping Information

Abt normally ships within 24 hours of receiving your order. In-stock orders placed by 2pm (Monday through Friday) are usually shipped out the same day. We currently ship products throughout the United States. If you live within 100 miles of our retail store, we have a delivery fleet that provides delivery and professional installation. For promotional shipping offers, click here. Your shipping choices are as follows:

UPS Ground Track Processing Time:1-24 hours Delivery Time: (see chart)	UPS 3 Day Select Processing Time: 1-24 hours Delivery Time: 3 business days Total Ship Time: 3-4 business days	UPS Next Day Air Processing Time: 1-24 hours Delivery Time:1 business day Total Ship Time: 1-2 business days

Signature is required upon receipt for security purposes. Confirmation e-mail: One confirming the sale within 30 minutes of placing your order. Tracking Number e-mail: Within 48 hours of placing your order (weekdays only). To track your shipment using this method, click here.

Common Carrier Standard Delivery
This delivery type is used for heavy and oversized items (large TVs, large furniture and certain appliances). This service includes delivery to the main entrance (or garage) of your home only. This service does not include unpacking, plugging in, installation or debris removal.

Processing Time: 1-24 hours
Delivery Time: Between 3 and 7 business days
Total Ship Time: 4 to 8 days

Confirmation of your order and delivery will be sent via e-mail or a phone call. Outside shipping company will contact you directly to arrange for a convenient delivery time. (You will experience delays if the shipping company can not contact you). To track your shipment using this method, click here.

White Glove Delivery
This delivery type is used for heavy and oversized items (large TVs, large furniture and major appliances) This service includes normal delivery plus uncrating, setting your goods in place and removing the packing material. This service does not include installation of any type.

Processing Time: 1-24 hours
Delivery Time: Between 3 and 7 working days
Total Ship Time: 4 to 8 days.

Confirmation of your order and delivery will be sent via e-mail or a phone call. Outside shipping company will contact you directly to arrange for a convenient delivery time. (You will experience delays if the shipping company can not contact you). To track your shipment using this method- click here. For detailed information on this service- click here.

In-Store Pickup
If you live in or around Chicago and would like to pick up your order directly from our store. Simply choose "In Store Pickup" from the drop down menu (on the check out page that asks for you to choose a shipping method) and hit the update button. There is no shipping charge when you select this method. To ensure the security of your online purchases, only the person who made the purchase may pick up merchandise at the store. Bring a printed copy of your receipt accompanied with your credit card (that was used in the online transaction) and a photo ID to an Abt Electronics' cashier at least 1 hour after your order is placed. For our store hours and directions, click here.

Abt Delivery Truck
If you live in or around Chicago and would like to have your order delivered directly to your door, simply choose "Local Delivery" at checkout. A customer service rep will contact you to schedule a delivery date. Please note that smaller items not requiring installation may be shipped to you via UPS. It normally takes between 1 and 5 days to receive your package when choosing this option (depending on scheduling).

Other Information
Every package is insured to guarantee you receive your purchase in perfect condition. Please look over all new deliveries prior to signing for the merchandise. Any inconsistencies, irregularities, or damage must be noted in writing. Click here for details on our return policy.

Please note
At this time, Abt Electronics does not ship to Post Office boxes. We can ship products weighing 25 lbs or less to APO/FPO addresses. You must call our shipping department to get a price quote on delivery for this service.

Orders to Hawaii and Alaska can only be shipped via UPS Next Day Air. Orders to Puerto Rico can only be shipped via USPS (postal service). None of these areas qualify for free shipping.      

Additional charges will be added for freight services if one of the below apply:
- If you live on an island with access or limited access via bridges.
-.If you live in the upper peninsula (anywhere north of Green Bay, WI or Michigan) or other remote locations throughout the US.
- If you live outside of our local delivery area and you want a specific time delivery or a delivery on a weekend.
- If delivery requires bringing large item(s) up or down flights of steps.

(The preceding Abt Electronics Shipping Information section is provided for informational purposes only and was retrieved on March 5, 2007 from http://www.abtelectronics.com/custserv/abtShippingoptions.php3)

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